If you are experiencing issues with connecting to your controller via the WIN-200 3G cell card, please perform the following steps:

  1. Disconnect power and remove the controller panel from the enclosure to access the WIN-200 board.
  2. Remove the IMEI module by rocking it side to side. Once removed, check that the Connection board is securely connected to the Main board.
  3. Carefully re-insert the IMEI module and check that it and the SIM card are secure. 
  4. Tighten the antenna connector slightly tighter than finger-tight.
  5. Ensure that the ribbon cable is secured and fully seated into the controller and WIN-200 board.
  6. Re-mount the controller panel into the enclosure.
  7. Connect power and wait at least 3 minutes before attempting to connect to the controller.